With the conception of developing an accreditation organization specifically designed
with the home medical equipment (HME) business in mind, came a fundamental system
of beliefs and values regarding the accreditation process. The concepts that merged
to form this alternative include:
- That HME’s care deeply for the patients they serve
- That standing up and saying “I run a quality business” is a goal belonging
to all HME businesses
- That strengthening the quality of the industry comes with strengthening each individual
link in the service chain
- That the HME industry can set a positive example for ethics and integrity in the
broad health care picture
- That simplicity and self-management of the accreditation process empowers the HME
business to fully utilize the purpose of accreditation
- That taking pride in providing a quality service benefits patients, employees and
the industry
- That the HME business is our customer and service is the key ingredient to improvement
It is with pride and focused, dedicated anticipation that HQAA vows to continuously
strive to set standards of the highest quality on behalf of the HME industry and
business owners. We listen, we act, we stand together and in unison to bring the
whole of HME service and provision to the next level.
HQAA Mission
To define, assist and ensure that demonstration of high standards of quality and
business practices exist in durable medical equipment organizations. HQAA will deem
companies certified in practicing industry quality standards, and provide continuous
support in the achievement and maintenance of those standards in order to ensure
consistent integrity within the HME industry.
HQAA Vision
To ensure that patients, families, caregivers, medical professionals and peers in
the industry view the HQAA Accreditation Certification as an achievement and commitment
to providing quality services and products. Potential customers will seek the HQAA
Logo when needing to secure HME equipment and/or services.
HQAA Values
Ethics
- Our business ethics set the example of what is expected of the
businesses we accredit
- Our decisions are based upon ethical principles
Leadership
- We are committed to promoting and demonstrating leadership within
our company, community and industry that we serve
- On-going training and self-improvement is a cornerstone to consistent
improvement
- Involvement in positive relationship building is encouraged and
expected
- Serving the customer’s needs is a core value
- Encourage leadership through empowerment
Professionalism
- Staying true to the mission and vision of the organization is
the foundation for professional behavior and decision-making
- Representing the needs of the patients ultimately served and the
quality of their interaction with our customers will be considered at all times
- Demonstration of responsibility to the industry is required
Promotion of Quality
- We will always seek excellence and not be afraid to face change
and the process of change
- We seek information to make good decisions and listen to the voice
of the customer in planning for improvements
Integrity
- Individual integrity will enhance the synergy of a team-oriented
atmosphere where respect for others exists at all times
- Maintaining honest and open communication is imperative to the
growth, future and continuous improvement of the organization
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